Refund policy

Refund Policy for Bits

Due to the hygienic and biosecurity considerations associated with equine bits, all bit sales are final.  AJR Sport does not accept returns or exchanges on bits, including for reasons related to sizing, fit, mouthpiece preference, cheekpiece selection, or a change of mind.

Once a bit has left our possession, we cannot verify whether it has been placed in a horse’s mouth, exposed to another horse, or come into contact with potentially contaminated equipment or environments. For this reason, we cannot accept bits back into our inventory for resale.

Equine Biosecurity

This policy also reflects our commitment to responsible equine biosecurity. Infectious equine diseases, including Equine Herpesvirus (EHV-1), can be transmitted through contaminated equipment and other indirect contact.

In consideration of biosecurity practices and guidance promoted within the equine veterinary community, including by the American Association of Equine Practitioners (AAEP), Jake Adams Equestrian does not accept returns or exchanges of bits.

This policy applies regardless of whether the customer states that the bit was used or unused, as we are unable to independently verify a bit’s exposure once it has left our possession.

Please Confirm Before Ordering

Customers are responsible for confirming the appropriate size, mouthpiece, cheekpiece, and configuration before purchasing. If you are uncertain which option to select, we encourage you to contact AJR Sport before placing your order.

Incorrect sizing, fit, or product selection does not qualify a bit for return or exchange.

Manufacturing Defects

Our no-return policy does not prevent customers from contacting us regarding a suspected manufacturing defect.

If you believe you have received a defective bit, please contact AJR Sport immediately after discovering the issue and provide clear photographs, a detailed description of the concern, and proof of purchase. Additional photographs, videos, or information may be requested to evaluate the claim.

Manufacturing defect claims are reviewed on a case-by-case basis. Normal wear, cosmetic variations that do not affect function, damage resulting from use, improper care or storage, misuse, modification, or damage caused by a horse are not considered manufacturing defects.

If a manufacturing defect is confirmed, AJR Sport will determine the appropriate resolution in accordance with applicable consumer protection requirements.

Refund Policy for Leather Collection

At AJR Sport, each return from our Leather Collection is individually reviewed. We do not offer refunds on leather products. Eligible returns may be accepted for store credit only, at the sole discretion of AJR Sport and subject to the conditions below.

Return Eligibility

Return requests must be made within 7 days of receipt of the order. Returns requested outside of this period may be refused.

To be eligible for consideration:

  • The product must be unused, unworn, and in its original condition.
  • All original tags, packaging, protective materials, and accessories must remain intact and be returned with the product.
  • Leather must not have been oiled, conditioned, cleaned, treated, altered, adjusted, punched, stretched, or modified in any way.
  • Products must not show signs of having been placed on or used with a horse, including creasing, buckle marks, stretching, hair, dirt, sweat, moisture, or other signs of use.
  • Proof of purchase may be required.
  • All merchandise is subject to inspection before a return is approved.

Sending a product back does not guarantee that the return will be accepted or that store credit will be issued.

Return Shipping 

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

We strongly recommend returning merchandise using a trackable and insured shipping service with delivery confirmation and retaining all tracking information until your return has been processed.

AJR Sport is not responsible for returned packages that are lost, stolen, delayed, misdelivered, or damaged during transit. Returned merchandise remains the responsibility of the customer until it has been successfully delivered to and received by Jake Adams Equestrian.

Store Credit & Restocking Fee

If a return is approved following inspection, store credit will be issued within 14 business days of approval.

Approved returns are subject to a 15% restocking fee, which will be deducted from the merchandise value of the return. Any applicable non-refundable transaction or processing fees may also be deducted from the store credit where permitted.

Original shipping charges, return shipping costs, and other applicable charges are not included in the store credit.

Store credit has no cash value and cannot be redeemed or exchanged for cash.

Manufacturing Defects

If you believe your leather product has a manufacturing defect, please contact AJR Sport immediately after discovering the issue so that we can arrange an inspection and determine the appropriate resolution.

All manufacturing defect claims must include clear photographs and a detailed description of the issue. Additional photographs, videos, or other information may be requested as part of our review.

Normal characteristics and variations of genuine leather—including variations in grain, texture, markings, tone, or natural creasing—are not necessarily considered manufacturing defects.

Damage resulting from normal wear, improper use, incorrect fit, accidents, improper storage, cleaning products, oils, conditioners, chemicals, excessive moisture, or modifications is not considered a manufacturing defect.

The existence of a claimed defect does not automatically entitle the customer to a refund, replacement, or store credit. AJR Sport will review each claim individually and determine the appropriate resolution based on the circumstances.

Final Approval

All returns are subject to the sole discretion and final approval of AJR Sport. We reserve the right to refuse any return that does not comply with this policy or that we reasonably determine is no longer in new, original, and resalable condition.

Refund Policy for Spurs

AJR Sport spurs are subject to our discretion for return acceptance. We do not offer refunds on spur purchases. Eligible returns may be accepted for store credit only, at the sole discretion of AJR Sport and subject to the conditions below.

Return Eligibility

Return requests must be made within 7 days of receipt of the order. Returns requested outside of this period may be refused.

To be eligible for consideration:

  • Spurs must be unused, unworn, undamaged, and in their original condition.
  • All original tags, packaging, protective materials, and accessories must remain intact and be returned with the product.
  • Spurs must be free from scratches, scuffs, boot marks, strap marks, discoloration, tarnishing, bending, or other signs of wear or use.
  • Spurs must not have been altered, adjusted, reshaped, bent, engraved, modified, or tampered with in any way.
  • Proof of purchase may be required.
  • All merchandise is subject to inspection before a return is approved.

Sending a product back does not guarantee that the return will be accepted or that store credit will be issued.

Return Shipping

Customers are responsible for all costs associated with returning merchandise. Original shipping charges are non-refundable.

We strongly recommend using a trackable and insured shipping service with delivery confirmation and retaining your tracking information until your return has been processed.

AJR Sport is not responsible for returned packages that are lost, stolen, delayed, misdelivered, or damaged during transit. Returned merchandise remains the responsibility of the customer until it has been successfully delivered to and received by AJR Sport.

If AJR Sport provides or pays for a return shipping label, the applicable shipping cost may be deducted from the store credit issued.

Store Credit & Restocking Fee

If a return is approved following inspection, store credit will be issued within 14 business days of approval.  Approved spur returns are subject to a 15% restocking fee, which will be deducted from the merchandise value of the return.

Original shipping charges, return shipping costs, and other applicable charges are not included in the store credit.

Store credit has no cash value and cannot be redeemed or exchanged for cash.

Manufacturing Defects

If you believe your spurs have a manufacturing defect, please contact AJR Sport immediately after discovering the issue so that we can arrange an inspection and determine the appropriate resolution.

All manufacturing defect claims must include clear photographic evidence and a detailed description of the issue. We may request additional photographs, videos, or other information necessary to evaluate the claim.

Damage caused by normal wear, improper use, incorrect fit, accidents, improper storage, exposure to chemicals or moisture, bending, modification, or other external factors is not considered a manufacturing defect.

Minor variations in finish, texture, or appearance that occur as a normal result of materials or manufacturing and do not affect the intended function of the product are not necessarily considered defects.

The existence of a claimed defect does not automatically entitle the customer to a refund, replacement, or store credit. Approved claims will be handled on a case-by-case basis, with AJR Sport determining the appropriate resolution following inspection.

Final Approval

All spur returns are subject to the sole discretion and final approval of AJR Sport.

We reserve the right to refuse any return that does not comply with this policy, shows evidence of use, misuse, damage, alteration, or tampering, or that we reasonably determine is no longer in new and resalable condition.

General Refund Notes

  1. All returned items must be accompanied by the original proof of purchase.

  2. Refund eligibility is determined based on compliance with the specific policies for each product category.

  3. AJR Sport is not responsible for lost or damaged return shipments. We recommend using a trackable shipping method and insuring your return.

If you have further questions regarding returns or refunds, please contact our customer service team for assistance.